SpitwSpots Customer
Down Detector

Frequently Asked Question

General Questions

What is involved in a setup?
A: A setup involves the following two steps:

1) Technicians come to your house to do a “site survey”.  During the site survey the technicians will determine if you can get service and what type of equipment will be required.  They will also discuss mounting options and cable runs.  This allows us to plan out the setup in advance so that we can ensure we have the proper equipment and that the set up will be performed to your satisfaction.

2) The SPITwSPOTS’ installation crew will come on site to install the antenna and run the cables. In a normal setup an antenna is installed on the outside of your house. From that antenna we bring a cable into the house and connect it to a power supply. From the power supply an Ethernet cable can plug directly into your computer or into a wireless router.

How long does a typical site survey and setup take?
A: Site surveys usually take around 30 minutes but can take over an hour depending on the complexity of the site. Setups typically take between 1 to 2 hours to complete, although times can vary depending on local conditions. Setups are generally scheduled to take place one week after the site survey in order to account for the time it takes to order and configure the necessary equipment.
Does wireless internet mean I will have a wireless network in my house?
A: No. Your connection will come inside your home via an Ethernet cable. If you wish to have a wireless network inside your house you will need to install a wireless router.
Does SPITwSPOTS have any usage caps or other restrictions on how much bandwidth I use every month?
A: No. Normal users have no restrictions on time or bandwidth. However, heavy users may be better served by our Commercial Grade service. See our Terms and Conditions for more information.
Can I change my speed once my service has been setup?
A: Yes. Just give us a call or stop by the office and let us know what speed you would like to be switched to.
What if I have trouble with my service?
A: If you experience any issues with your service please call us as soon as possible so that we may correct the problem. We can’t fix problems we don’t know exist! We will fix, for free, any issue related to getting our signal to your house.
Where does SPITwSPOTS’s responsibility to provide technical support end?
A: At the cable that goes into your house. We are NOT responsible for your home network, routers, or the functionality of your computers or other devices. At our discretion, we will provide extended support at the rate of $65/hour.
If all the SPITwSPOTS customers are on the same network, does that mean other customers can access my computer or personal information?
A: No. The SPITwSPOTS network uses sophisticated encryption techniques and powerful firewalls for all internal traffic.
I have a question that was not answered here. What should I do?

Just give us a call (907) 226-2082, we’ll be more than happy to answer any questions you may have. Or you can stop by the office, located at 369 E Pioneer Ave, Suite B, same building as the Grog Shop. We’re open Monday through Friday, 9 – 5:30.

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